Refund policy
Return & Refund Policy
At NYC Kids Wear, each item is made to order especially for you. Because our products are produced on demand, we do not accept returns or exchanges for buyer’s remorse, change of mind, or if the wrong size or color was ordered.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue is reviewed and approved, we may provide a replacement or refund at no additional cost.
Lost Packages
If your package appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate resolution.
Wrong Size or Color Ordered
Please review our size information carefully before placing your order. Because our products are made to order, we cannot offer refunds or exchanges if the customer selects the wrong size or color.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order resent.
Order Changes and Cancellations
Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has entered production.
If you need to make a change, please contact us as soon as possible.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
International Customers
Certain countries may provide additional consumer cancellation or return rights that apply regardless of this policy. Where required by law, NYC Kids Wear will honor those rights.
Contact Us
If you experience an issue with your order, please contact NYC Kids Wear through the contact information provided on our website.
We appreciate your support of NYC Kids Wear and want every order to arrive exactly as expected.